OTRS - Manager download | SourceForge.net

The ((OTRS - Manager)) is an easily to use reporting framework for OTRS (Open source Ticket Request System). For different agent-groups, queues and periods you can predefine statistics and display them as table or graphical chart or print them as report.

Features

Fast OTRS access without HTML/Browser
Easy to use
Powerfull functions / plugins
Integrated SLA and escalation management
Easy customization
Automatic login to OTRS
Supports Integrated Windows Authentication (IWA)
Supports LDAP and ADS access for imbedded customer informations

Project Samples

Project Activity

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License

GNU General Public License version 2.0 (GPLv2)

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oid-2856241 Posted 2010-03-25

Great Product. Waiting for updates!!

Additional Project Details

Operating Systems

Windows

Languages

English, German

Intended Audience

Customer Service

User Interface

GTK+

Programming Language

PHP

Database Environment

MySQL

Related Categories

PHP Enterprise Software, PHP OLAP Software, PHP Customer Service Software

Registered

2007-02-07

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